Privacy Policy

We collect information you provide in contact forms, rental applications, lease and payment workflows, maintenance requests, messages, document uploads, and account settings. Payment card and bank credentials are collected directly by Stripe and are not stored in our database.

The portal also records limited security and audit information such as sign-in time, IP address, browser details, and actions involving leases, payments, and signatures.

Information is used to respond to inquiries, evaluate rental applications under consistent criteria, manage leases and properties, process payments, coordinate maintenance, deliver notices, prevent fraud, and meet legal obligations.

We do not sell personal information. Service providers receive only the information needed to perform contracted work, such as payment processing, email delivery, file storage, screening, or maintenance coordination.

Records are retained for legitimate business and legal requirements. Access is limited by role and ownership, files use private storage with expiring links, and sensitive actions are audited. No internet system is risk-free, so residents should avoid sending unnecessary sensitive information by message or email.

You may request correction of your contact information through the portal. Questions about access, deletion, or this policy may be submitted through the website contact form. Some records must be retained under housing, tax, accounting, or litigation requirements.